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INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What is a Remanufactured cartridge?
A remanufactured cartridge is a recycled cartridge that has been refilled and restored to “like-new” quality. The remanufacturing process is extensive. They are first inspected to insure there are no visible marks or defects. They are then drained of any remaining ink and cleaned.
Cartridges are then refilled, and print tested to ensure quality, and then given a final inspection. If a cartridge doesn’t pass each quality step in this process, it is removed from service.
Is a Remanufactured the same as a Refurbished cartridge?
No. Refurbished usually means an item was originally defective but was reworked by a technician and repaired. Remanufactured means that the product worked perfectly well for its initial purpose. Then it was been taken apart down to its key components, cleaned, inspected, reassembled and tested for use again. Just because a cartridge ran out of ink, doesn’t mean the printhead and electronics are not still in perfectly working order.
Will these products void my warranty?
No. In fact, there is legislation in place to prevent this. The manufacturer is not allowed to void the warranty on your printer because you use a non-OEM source for supplies. (Refer to the Magnuson-Moss Act regarding warranties) Don’t be afraid to use your consumer rights. It is illegal for a printer manufacturer to require you to use any particular brand of supplies. An OEM (Original Equipment Manufacturer) cannot void your warranty unless they can conclusively prove that other brands of supplies will damage the machine. To enforce this scare tactic is in direct violation of the Sherman & Clayton Antitrust Acts. Don’t be afraid to show this statement to any service person or OEM representative who threatens your right to choose your own supply sources.
Are your products Warrantied?
Yes. We offer one of the best warranties in the industry. For more information, please review our warranty page. www.stsinks.com/warranty
Where can I ship my order?
We ship to residential and commercial addresses throughout North America, Central America, and Latin America. PO Boxes are not accepted.